Who We Are
Founded in 1988, Habitat for Humanity Waterloo Region (HabitatWR) is a charitable organization working toward a world where everyone has a decent place to live. Our model of affordable homeownership bridges the gap for lower-income, working families by providing them with the opportunity to purchase their own Habitat home. Habitat for Humanity brings communities together to help families build strength, stability, and self-reliance through affordable homeownership.
Role Description
Position Title
ReStore Manager
Reporting to
Director, ReStore Operations
Working with
ReStore staff
Salvage Coordinator & volunteer salvage team
Volunteers
HabitatWR staff
Position Summary
The Habitat ReStore is a retail store selling donated new and used building/renovation material and furniture. The ReStore manager, reporting to the Director, ReStore Operations, is responsible for the daily, on-site supervision of all store operations including shipping and receiving, inventory management, customer service, cash sales, store layout and product display, and staff and volunteer supervision.
Position Type
Based at Cambridge ReStore
40 hours per week (flex hours may be required)
Overtime may be required
Salary range is $60,000-$65,000
Duties and Responsibilities
Supervision:
- Assess store staffing needs in consultation with Director, ReStore Operations on an on-going basis.
- Training and supervision of staff (3-6) and volunteers (2-6 per shift) including scheduling and ensuring consistent shift coverage
- Ensuring training and compliance with H & S programs for all staff and volunteers
- Conduct regular staff meetings and daily “stand-ups” to manage tasks and priorities.
- Scheduling of volunteers and overseeing sign-in and logging of hours in CRM.
- Developing task/function descriptions for volunteers that reflect shifts in inventory
- Training and coaching of staff in working and developing volunteer engagement
- Conducting yearly performance reviews for reporting staff.
- Provide orientation and training for all new staff hires.
Store Operations:
- Cash management including operating point-of-sale system, maintaining cash drawer floats, overseeing of opening/closing procedures and daily bank deposits, maintaining petty cash.
- Store organization including regular cleaning, housekeeping and maintenance (both interior and exterior)
- In consultation with Director, ReStore Operations.assess store layout on regular basis.
- Customer service including sales, telephone calls, complaint resolution
- Managing donation screening and call-backs
- Scheduling pickups and occasional delivery of items
- Conducting daily safety check of all store areas
- Ensuring observance of all applicable HabitatWR policies and procedures
Inventory Management
- Receiving product including tracking of donations to ensure appropriate donor management
- Pricing and Inventory control ensuring that product is screened, priced, processed and moved to sales floor in a timely manner
- Marketing and promotion including basic web-based programs
Other duties may be assigned as needed.
Performance Metrics
- As determined on hire
- Code of Conduct adherence
Skills & Qualifications
- Basic knowledge of building materials, DIY techniques.
- Understanding of the retail thrift sector
- 3-5 years retail management experience
- Knowledge of safe work practices including use of power tools and other equipment.
- Strong entrepreneurial skills, good “common sense”.
- Physically fit (able to lift and carry 25 kg).
- Effective time management and organization
- Demonstrated team building and coaching skills.
- Strong interpersonal skills in client and volunteer relations.
- Excellent verbal and written communication skills including computer-based programs.
Other Requirements
- Valid Ontario Driver’s G License must be maintained as use of own vehicle may occasionally be required.
- CSA footwear
- Current Police Record Check required on hire with annual updates.
Work Hours
- 40 Hours per week – (includes weekends)
- Must be available to work 8 hour shifts (9 AM - 5 PM) on any given day
- Schedule to be determined upon hire.
Interested candidates should submit a cover letter and resume by March 18, 2024 to rsnider@habitatwr.ca.
HabitatWR is committed to being a leader in supporting and valuing the diversity of the people, organizations, and communities it serves. We thank all applicants for their interest; however only those selected for an interview will be contacted.
HabitatWR is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility of Ontarians with Disabilities Act (AODA). We will work with applicants requesting accommodation at any stage of the hiring process.
